/* Agent desk — the records console.
   One stylesheet, mobile first, no framework. Colours are the app's own so the
   console sits beside MundaApp rather than looking like a bolted-on tool.

   Rewritten for density and legibility on a 360px phone: the old sheet spent a
   lot of vertical room on padding, and the statistics tab needs components the
   first version did not have (deltas, heatmap, donut, percentiles, tooltips). */
:root{
  --green:#0E5A3A; --green-dark:#0A4429; --green-soft:#eaf4ee; --green-line:#cfe3d7;
  --ink:#14231c; --ink-2:#31443a; --muted:#5d6b64; --faint:#8a948d;
  --line:#e7e1d6; --line-soft:#f0ece2; --paper:#fbfaf6; --card:#fff;
  --amber:#a8650a; --amber-soft:#fdf3e3; --red:#b3261e; --red-soft:#fdeceb;
  --blue:#2c6d8c; --blue-soft:#eaf2f7;
  --radius:14px; --radius-sm:11px;
  --shadow:0 1px 2px rgba(20,35,28,.05), 0 8px 24px rgba(20,35,28,.04);
  --shadow-lift:0 2px 6px rgba(20,35,28,.07), 0 14px 34px rgba(20,35,28,.07);
  --tap:44px;
  --ease:cubic-bezier(.2,.7,.3,1);
}
*{box-sizing:border-box}
html{-webkit-text-size-adjust:100%;text-size-adjust:100%}
body{
  margin:0;background:var(--paper);color:var(--ink);
  font:16px/1.5 -apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;
  padding:0 14px calc(28px + env(safe-area-inset-bottom,0px));
  -webkit-tap-highlight-color:transparent;overscroll-behavior-y:contain;
  font-variant-numeric:tabular-nums;
}
.wrap{max-width:560px;margin:0 auto}
h1,h2,h3{font-family:Georgia,"Times New Roman",serif;font-weight:600;margin:0}
h1{font-size:26px;line-height:1.2}
h2{font-size:11.5px;letter-spacing:.1em;text-transform:uppercase;color:var(--muted);
   margin:20px 0 8px;font-family:inherit;font-weight:700;display:flex;
   align-items:center;justify-content:space-between;gap:10px}
h2 .count{font-weight:600;letter-spacing:0;text-transform:none;color:var(--faint);font-size:12px}
.muted{color:var(--muted);font-size:13px}
.hide{display:none !important}
.num{font-variant-numeric:tabular-nums}

/* ---------- header ---------- */
header{display:flex;align-items:center;gap:10px;position:sticky;top:0;z-index:30;
  background:linear-gradient(var(--paper) 72%,rgba(251,250,246,0));
  padding:calc(10px + env(safe-area-inset-top,0px)) 0 10px;margin-bottom:4px}
header .mark{width:34px;height:34px;border-radius:9px;flex:0 0 auto}
header .who{flex:1;min-width:0}
header .who b{display:block;font:600 17.5px/1.15 Georgia,serif;letter-spacing:-.01em}
.live{display:inline-flex;align-items:center;gap:6px;font-size:11px;letter-spacing:.05em;
      text-transform:uppercase;color:var(--muted);margin-top:2px}
.live i{width:7px;height:7px;border-radius:50%;background:#c9c2b4;display:inline-block;
        transition:background .2s}
.live.on i{background:#2e9e63;box-shadow:0 0 0 3px rgba(46,158,99,.15)}
.live.warn i{background:#d29a34}
.live.off i{background:var(--red)}
.live.stream i{animation:pulse 1.6s var(--ease) infinite}
@keyframes pulse{0%,100%{opacity:1}50%{opacity:.35}}
.icon{border:1px solid var(--line);background:#fff;border-radius:11px;min-width:var(--tap);height:38px;
      font-size:16px;line-height:1;color:var(--ink);cursor:pointer;display:inline-flex;
      align-items:center;justify-content:center;padding:0 9px;transition:transform .12s var(--ease),background .15s}
.icon:active{transform:scale(.96)}
.icon.on{background:var(--green-soft);border-color:var(--green-line);color:var(--green)}

/* ---------- tabs ---------- */
.tabs{display:flex;gap:4px;background:#f1ece1;border-radius:12px;padding:4px;
      margin:0 0 14px;position:sticky;top:calc(52px + env(safe-area-inset-top,0px));z-index:20}
.tabs button{flex:1;border:0;background:transparent;color:var(--muted);font:600 13.5px/1 inherit;
             padding:10px 6px;border-radius:9px;cursor:pointer;transition:background .18s,color .18s}
.tabs button.on{background:#fff;color:var(--ink);box-shadow:0 1px 2px rgba(20,35,28,.08)}

/* ---------- cards ---------- */
.card{background:var(--card);border:1px solid var(--line);border-radius:var(--radius);
      padding:13px 14px;margin-bottom:9px;box-shadow:var(--shadow);
      animation:cardIn .22s var(--ease) both}
@keyframes cardIn{from{opacity:0;transform:translateY(4px)}to{opacity:1;transform:none}}
.card .phone{font:600 19px/1.2 ui-monospace,SFMono-Regular,Menlo,monospace;letter-spacing:.02em}
.card .meta{color:var(--muted);font-size:12.5px;margin-top:3px}
.card .row{display:flex;gap:7px;margin-top:11px}
.card .row .btn{flex:1}
.card.out{animation:cardOut .2s var(--ease) both}
@keyframes cardOut{to{opacity:0;transform:translateX(6px)}}
.empty{color:var(--muted);font-size:14px;padding:6px 2px}
.empty.pad{padding:14px 12px;background:#fff;border:1px dashed var(--line);border-radius:var(--radius-sm);text-align:center}

.btn{border:1px solid var(--line);background:#fff;border-radius:11px;padding:11px 12px;
     font:600 14px/1.1 inherit;color:var(--ink);cursor:pointer;text-align:center;
     text-decoration:none;display:inline-flex;align-items:center;justify-content:center;
     min-height:42px;transition:transform .12s var(--ease),background .15s,border-color .15s}
.btn.go{background:var(--green);border-color:var(--green);color:#fff}
.btn.go:active{background:var(--green-dark)}
.btn.ghost{background:transparent;color:var(--muted)}
.btn.danger{border-color:#e0b4b0;color:var(--red);background:var(--red-soft)}
.btn:active{transform:scale(.985)}
.btn[disabled]{opacity:.55;pointer-events:none}
.btn .spin{width:13px;height:13px;border-radius:50%;border:2px solid rgba(255,255,255,.45);
           border-top-color:#fff;margin-right:7px;animation:spin .7s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}

/* a request that has waited too long stops being polite */
.card.hot{border-color:#e8c48f;background:var(--amber-soft)}
.card.hot .meta{color:var(--amber)}
.card.cold{border-color:#e6b3ae;background:var(--red-soft);box-shadow:0 0 0 3px rgba(179,38,30,.06)}
.card.cold .meta{color:var(--red)}
.card.fresh{border-color:var(--green-line);box-shadow:0 0 0 3px rgba(14,90,58,.08),var(--shadow)}

/* a minted code, shown large: the agent reads it aloud or types it */
.code{font:700 22px/1 ui-monospace,SFMono-Regular,Menlo,monospace;letter-spacing:.16em;
      color:var(--green-dark);background:var(--green-soft);border:1px solid var(--green-line);
      border-radius:9px;padding:7px 10px;display:inline-block;margin-top:7px}

/* ---------- live hero ---------- */
.hero{background:linear-gradient(160deg,var(--green),var(--green-dark));color:#fff;
      border-radius:16px;padding:17px 18px 15px;margin-bottom:12px;position:relative;
      overflow:hidden;transition:background .35s var(--ease)}
.hero:after{content:"";position:absolute;inset:auto -30px -60px auto;width:190px;height:190px;
            border-radius:50%;background:rgba(255,255,255,.05)}
.hero .n{font:600 44px/1 Georgia,serif;letter-spacing:-.02em}
.hero .l{font-size:11.5px;letter-spacing:.09em;text-transform:uppercase;opacity:.82;margin-top:5px}
.hero .age{font-size:13px;margin-top:9px;opacity:.92}
.hero.quiet{background:linear-gradient(160deg,#6b7d73,#4c5d54)}
.hero.alarm{background:linear-gradient(160deg,#a8422f,#7d2f21)}
.hero.bump{animation:bump .45s var(--ease)}
@keyframes bump{0%{transform:scale(1)}35%{transform:scale(1.02)}100%{transform:scale(1)}}

/* ---------- statistics ---------- */
.seg{display:flex;gap:3px;background:#f1ece1;border-radius:10px;padding:3px;margin-bottom:12px}
.seg button{flex:1;border:0;background:transparent;color:var(--muted);font:600 12.5px/1 inherit;
            padding:8px 4px;border-radius:8px;cursor:pointer}
.seg button.on{background:#fff;color:var(--ink);box-shadow:0 1px 2px rgba(20,35,28,.07)}

.kpis{display:grid;grid-template-columns:repeat(2,1fr);gap:8px;margin-bottom:10px}
.kpi{background:#fff;border:1px solid var(--line);border-radius:12px;padding:11px 12px}
.kpi .v{font:600 24px/1.05 Georgia,serif;letter-spacing:-.02em}
.kpi .k{font-size:10.5px;letter-spacing:.06em;text-transform:uppercase;color:var(--muted);margin-top:4px}
.kpi .sub{font-size:11.5px;color:var(--faint);margin-top:2px}
.delta{display:inline-flex;align-items:center;gap:3px;font:600 11px/1 inherit;border-radius:20px;
       padding:3px 7px;margin-top:6px;letter-spacing:.02em}
.delta.up{background:var(--green-soft);color:var(--green)}
.delta.down{background:var(--red-soft);color:var(--red)}
.delta.flat{background:#f1efe8;color:var(--muted)}

.panel{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:14px;
       margin-bottom:10px;box-shadow:var(--shadow)}
.panel .head{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:10px}
.panel .head b{font-size:13.5px}
.panel .head span{font-size:11.5px;color:var(--muted);text-align:right}
.chart{display:block;width:100%;height:auto;overflow:visible;touch-action:pan-y}
.chart .bar{transition:opacity .15s}
.chart .hit{fill:transparent;cursor:pointer}
.legend{display:flex;gap:13px;font-size:11.5px;color:var(--muted);margin-top:8px;flex-wrap:wrap}
.legend i{width:9px;height:9px;border-radius:2px;display:inline-block;margin-right:5px;vertical-align:-1px}

.tip{position:fixed;z-index:60;background:#14231c;color:#fff;border-radius:9px;padding:7px 10px;
     font-size:12px;line-height:1.45;pointer-events:none;opacity:0;transform:translate(-50%,-120%);
     transition:opacity .12s;white-space:nowrap;box-shadow:0 8px 24px rgba(0,0,0,.25)}
.tip.on{opacity:1}
.tip b{font-weight:700}
.tip .m{opacity:.75}

.funnel{display:flex;flex-direction:column;gap:9px}
.frow{display:grid;grid-template-columns:74px 1fr 40px;align-items:center;gap:9px;font-size:12.5px}
.fbar{height:10px;border-radius:6px;background:#eee9dd;overflow:hidden;position:relative}
.fbar i{display:block;height:100%;border-radius:6px;background:var(--green);
        transition:width .4s var(--ease)}
.frow .n{text-align:right;color:var(--ink);font-weight:600}
.frow .pc{grid-column:2/-1;font-size:10.5px;color:var(--faint);margin-top:-4px}
.drop{font-size:11.5px;color:var(--red);background:var(--red-soft);border-radius:7px;
      padding:2px 7px;margin-left:6px;font-weight:600}

.hours{display:grid;grid-template-columns:repeat(24,1fr);gap:2px;align-items:end;height:56px}
.hours i{background:#dfe9e2;border-radius:2px;display:block;min-height:2px;
         transition:height .35s var(--ease)}
.hours i.now{background:var(--green)}
.haxis{display:flex;justify-content:space-between;font-size:10.5px;color:var(--muted);margin-top:5px}

.heat{display:grid;grid-template-columns:22px repeat(24,1fr);gap:2px;font-size:9px;
      color:var(--faint);align-items:center}
.heat .d{font-size:9.5px}
.heat b{display:block;aspect-ratio:1;border-radius:2px;background:#f0ece2;min-height:9px}
.heat .hd{text-align:center;font-size:8.5px;opacity:0}

.chans{display:flex;flex-direction:column;gap:8px}
.chan{display:grid;grid-template-columns:64px 1fr 34px;gap:9px;align-items:center;font-size:12.5px}
.chan .bar{height:9px;border-radius:5px;background:#eee9dd;overflow:hidden}
.chan .bar i{display:block;height:100%;background:#3f7d63}

/* donut + legend */
.donutwrap{display:flex;align-items:center;gap:14px}
.donut{flex:0 0 96px}
.donutleg{flex:1;display:flex;flex-direction:column;gap:6px;font-size:12.5px}
.donutleg .r{display:flex;align-items:center;gap:7px}
.donutleg .r i{width:9px;height:9px;border-radius:2px;flex:0 0 auto}
.donutleg .r span{flex:1;color:var(--ink)}
.donutleg .r b{font-weight:600}

/* latency percentiles */
.pcts{display:grid;grid-template-columns:repeat(3,1fr);gap:8px;text-align:center}
.pct{background:#f7f5ee;border-radius:9px;padding:9px 6px}
.pct .v{font:600 16px/1.1 Georgia,serif}
.pct .k{font-size:10.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.05em;margin-top:3px}
.budget{margin-top:10px;font-size:11.5px;color:var(--muted);display:flex;align-items:center;gap:6px}
.budget .dot{width:7px;height:7px;border-radius:50%;background:#2e9e63;flex:0 0 auto}
.budget.slow .dot{background:var(--amber)}
.budget.bad .dot{background:var(--red)}

/* ---------- system ---------- */
table.tidy{width:100%;border-collapse:collapse;font-size:13.5px}
table.tidy td{padding:8px 0;border-bottom:1px solid var(--line-soft)}
table.tidy td:last-child{text-align:right;font-variant-numeric:tabular-nums;color:var(--muted)}
table.tidy tr:last-child td{border-bottom:0}

/* ---------- gate ---------- */
.gate{background:#fff;border:1px solid var(--line);border-radius:16px;padding:20px;box-shadow:var(--shadow)}
.gate h1{margin-bottom:2px}
.gate p{color:var(--muted);font-size:14px;margin:6px 0 14px}
.gate input{width:100%;padding:13px;border:1px solid var(--line);border-radius:12px;font-size:16px;
            background:#fff;color:var(--ink)}
.gate input:focus{outline:2px solid var(--green-line);outline-offset:1px;border-color:var(--green-line)}
.gate .btn{width:100%;margin-top:10px;padding:13px}
.gate .msg{font-size:13px;margin-top:10px;min-height:18px}
.gate .msg.bad{color:var(--red)}
.gate .msg.good{color:var(--green)}

/* line note */
.line{background:var(--green-soft);border:1px solid var(--green-line);border-radius:12px;
      padding:10px 12px;font-size:13px;color:#20503c;margin-bottom:10px}

/* install */
.install{border:1px solid var(--green-line);background:#f2f8f4;border-radius:14px;padding:13px 14px;margin-bottom:12px}
.install .t{font-weight:700;font-size:15px;margin-bottom:2px}
.install ol{margin:10px 0 0;padding-left:18px;font-size:13.5px;color:var(--ink-2)}
.install ol li{margin:5px 0}
.install .btn{margin-top:10px;width:100%;padding:11px}

/* the arm bar: a thumb-sized fix for blocked audio */
.armbar{position:fixed;left:12px;right:12px;bottom:calc(12px + env(safe-area-inset-bottom,0px));
        background:var(--green);color:#fff;border:0;border-radius:14px;padding:13px 16px;
        text-align:left;font:600 15px/1.25 inherit;box-shadow:0 8px 30px rgba(14,90,58,.35);z-index:40}
.armbar small{display:block;font-weight:400;font-size:12px;opacity:.85;margin-top:3px}

.toast{position:fixed;left:50%;transform:translateX(-50%);bottom:calc(16px + env(safe-area-inset-bottom,0px));
       background:#14231c;color:#fff;border-radius:11px;padding:10px 15px;font-size:13.5px;
       box-shadow:0 8px 24px rgba(0,0,0,.25);z-index:50;opacity:0;transition:opacity .18s;
       pointer-events:none;max-width:calc(100% - 32px)}
.toast.on{opacity:1}

/* skeleton — first paint must never be a blank card */
.sk{border-radius:12px;background:linear-gradient(90deg,#f1ede3 25%,#f7f4ec 37%,#f1ede3 63%);
    background-size:400% 100%;animation:shimmer 1.3s linear infinite;height:74px;margin-bottom:9px}
@keyframes shimmer{0%{background-position:100% 0}100%{background-position:0 0}}

@media (min-width:620px){
  .kpis{grid-template-columns:repeat(3,1fr)}
  .card .row .btn{flex:0 0 auto;min-width:150px}
  body{padding-top:calc(12px + env(safe-area-inset-top,0px))}
}
@media (prefers-reduced-motion:reduce){
  *{animation:none !important;transition:none !important}
}